Shopping Cart

telephone-icon

+357 99699802

facebook

Warranty

Warranty

Product Returns

If you wish to return the product you have purchased, you can do so in 2 ways within 14 calendar days from the day you received it! The product must be in its closed commercial packaging and accompanied by proof of purchase.

Product Warranty

These Product Terms shall be governed by and construed in accordance with the laws of the Republic of Cyprus, e-Commerce Law: L156(I)/2004 and Amendment Law: L97(I)/2007 and any disputes will be decided only by the Cyprus courts

Independently of the contractual obligations that may prevail between DC GAP LTD and the Customer both parties are safeguarded under the Cyprus Law 14(I) 2000 and the EU DIRECTIVE 2000/31/EC regarding the E-Commerce trade.

All products purchased by individuals, carry 2-year warranty unless otherwise indicated in the product characteristics and/or the invoice.

All products purchased by businesses or any other legal entities, carry 1-year warranty unless otherwise indicated in the product characteristics and/or the invoice.

Defective Products

If a product is defective, you must attach a copy of your invoice with the defective product.

The term Legal Warranty performs as per Law N.7(I)/2000.

Based on the law 5(2) N.7(I)/2000, DC GAP LTD, under the term warranty, provides free of charge repair, replacement or reduction on price for customers that brings in a product within the legal warranty period and reports a specific problem. The term Free of Charge includes all necessary costs incurred to bring the product into conformity, particularly in shipping costs, labor costs and material costs.

 Please note that legal guarantees do not apply to repairs for damage caused by external forces (for example, accidents, shocks, fluctuation of electricity etc.) or by the user’s faulty usage of the product such as a non-conforming installation or using the said product with incorrect peripherals, accessories or consumables.

Damaged Products

If the parcel is damaged or looks violated, it must be opened in the presence of the courier and a careful check should be carried to verify that the contents of the parcel are in good condition and that all the items in the box correspond to your invoice. However, if this may be the case, the parcel must be returned back to DC GAP LTD and we will contact you to arrange a new parcel to be dispatched to you right away.